Friday, July 18, 2008

Retail Experiences

So I think the time has come to say a few things about retail and customers. I don't know if any of you have read the comic strip Retail but it is exactly what we associates go through day in and day out. I love that comic strip! But what I really wish is that people would read that strip and take it as a hint of how NOT to act.

Case in point, the place where I work, which shall remain nameless, to protect the guilty...has a print centre and all the services that that entails. And so I have the "pleasure" of meeting all sorts of people. The one day a lady and her daughter come in to fax some documents, I direct them to the appropriate machine, point out the instructions and let them know that if they still need help just to call me over.

Let me take a moment to just say how ridicously busy this particular print centre is, so busy in fact that sometimes I'm at the counter for one hour before I can even begin producing any orders. Oh and did I forget to mention the fact that there is only ONE person working there at a time. That would be taking orders, producing them, helping people who just want to chat, others who have an insane amount of questions and then don't want to actually buy anything, those who yell at me cause I can't run their order THIS second, even though there are, literally 20 people, lined up behind them waiting to place an order and I have at least 15 orders on que.....phew!

Anyway, back to my story...the mother calls me over, no wait I mean, yells "HEY YOU!! I NEED HELP"....ummm..thanks...last time I checked I have a name, and unless we were born on different planets, there is such a thing as being polite. Anyway, so I walk over, and she immediately begins yelling at me, because of course, it's MY fault that, number one she doesn't know how to use a fax, number two the receiving end is busy and three one of her pages is double sided so she needs to make a copy of it...umm did I miss something. Anyway, I stand there as she yells at me for 5 minutes straight.

I guess what I'm trying to convey is one simple, simple, simple message: EVERYONE'S LIFE SUCKS! DON'T TAKE OUT YOUR SHITTY DAY ON ME.

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